Hyatt Zilara Cancun (Adults Only) 5*

  • Free Wi-Fi in public areas
  • Valet parking
  • 24-hour reception
  • Express check-in/ -out
  • Outdoor swimming pool

The 5-star Hyatt Zilara Cancun is 16 minutes' stroll from La Isla Shopping Village and has an outdoor swimming pool plus a fitness club. Perfectly located in Zona Hotelera, which is home to all-inclusive resorts, international restaurants, and relaxing sandy beaches, this oceanfront hotel features 310 rooms, a walk from such family-friendly attractions as Interactive Aquarium.

Some of the comfortable rooms of this Cancun property face the sea, and comprise an adjoining terrace and a balcony. For more comfort, bath sheets together with a spa bath and a rain shower are provided. Here you'll also find views of the Caribbean Sea.

Upon request and at a surcharge, a sundeck and spa therapy can also be provided. The Hyatt Zilara offers a Jacuzzi, a sauna, and an outdoor swimming pool on-site. This Cancun property entices guests with a wellness centre featuring beauty treatments, a hairdresser, and pampering facials.

This Cancun hotel offers breakfast in the restaurant. The lounge bar, decorated with swim-up chairs, is the place where guests can indulge in premium drinks. It overlooks the pool. The street food restaurant Bubba Gump is located close to the hotel.

Situated in a shopping area of Cancun, the luxury accommodation is a mere 250 metres from Museo de Arte Popular Mexicano. From the Hyatt Zilara Cancun it will take 25 minutes to walk to Playa Marlin. This Cancun property is also at a medium distance from the Caribbean Sea. Feel in total harmony with nature by visiting Playa Tortugas, 25 minutes' walk from Hyatt Zilara Cancun. For those travelling from afar, Cancun airport is 25 minutes' drive away.

Guests love
9.4/10

Staff and rooms are exceptional.

Thomas December 2021
8.2/10

Great value hotel, neat, with best possible location short walk to beach and hill and a reef. Room was impeccable and immaculate, included large bathroom. The indoor restaurant offered unique dishes, and the breakfast was awesome. The pool was good and I had delicious drinks in the night bar.

Jack December 2021
    How to reach hotel

    Airports

    Cancun
    22 km

    Facilities

    Internet

    • Free Wi-Fi in public areas

    Parking options

    • Parking
    • Valet parking

    Shuttle

    • Paid airport shuttle

    Activities

    • Fitness centre
    • Tennis court
    • Golf course
    • Billiard tables
    • Darts
    • Table tennis
    • Yoga class
    • Sports trainer
    • Aerobics

    Property services

    • Safe deposit box
    • 24-hour reception
    • VIP check-in/ -out
    • Express check-in/ -out
    • Luggage storage
    • Currency exchange
    • Barber shop
    • Room service
    • Housekeeping
    • Car hire
    • Laundry
    • Dry cleaning
    • Tours/Ticket assistance
    • Welcome drink

    Dining options

    • In-room breakfast
    • Restaurant
    • Snack bar
    • Bar/ Lounge area
    • Dinner
    • Packed lunches
    • Special diet menus

    Business facilities

    • Meeting/ Banquet facilities
    • Fax/Photocopying

    For kids

    • Adults only !
    • Game room

    Recreation

    • Private beach
    • Outdoor swimming pool
    • Beach access
    • Live entertainment
    • Sun terrace
    • Leisure/ TV room
    • Spa & wellness centre
    • Sauna
    • Jacuzzi
    • Beauty treatment
    • Massage

    For disabled guests

    • Rooms/ Facilities for disabled

    In the rooms

    • Air conditioning
    • Heating
    • Mini-bar
    • Sitting area
    • Terrace
    • Garden furniture
    • Tea and coffee facilities
    • Ironing facilities

    In the bathroom

    • Free toiletries
    • Bathroom telephone

    Devices

    • Flat-screen TV
    • Direct dial telephone
    • CD player
    • AM/FM alarm clock

    Design

    • Parquet floor
    • Curtains

    General facilities

    • Non-smoking rooms
    • Lift
    • ATM/Cash machine
    • Coffee shop

    Pets

    • No pets allowed !

    Important information

    Check-in: from 15:00 until 23:59
    Check-out: until 12:00
    • Extra beds info
    • There is no capacity for extra beds in a room.
    • There is no capacity for cribs in a room.
    Frequently asked questions
    • 🌇
      What is the distance between the 5-star Hyatt Zilara Cancun Hotel and the city centre?
      The 5-star Hyatt Zilara Cancun Hotel is placed in the Zona Hotelera district, right in the very heart of Cancun.
    • 🕌
      Which attractions should we visit while staying in the Hyatt Zilara?
      You can always visit one of the highly rated attractions, Chac Mool Beach, placed 1 km away from the Hyatt Zilara. Other sights that are worth your while are the night Coco Bongo Club (1.9 km) as well as La Isla Shopping Village (1.3 km).
    • Is the airport close to Hyatt Zilara Cancun Hotel?
      Hyatt Zilara Cancun Hotel is set within 25 km of Isla Mujeres airport, and can be accessed with a 25-minute drive.
    • Is there an airport transfer provided by the 5-star Hyatt Zilara Cancun Hotel?
      Yes, the 5-star Hyatt Zilara Cancun Hotel can arrange a bus shuttle. Please contact the hotel management in advance to confirm the details.
    • Is parking free at the hotel?
      Yes, the hotel provides a car park onsite for free.
    • 🍹
      Are there any nice restaurants near the Cancun hotel?
      Best restaurants near the Cancun hotel include Asiana and Bungee Bar, placed within 150 and 250 metres away respectively.
    • What is the time period for check-in and check-out at the 5-star Hyatt Zilara Cancun Hotel?
      Guests can check in from 15:00 to 23:59 and check out from 12:00 to 12:00.
    • Which payment methods does the 5-star Hyatt Zilara support?
      The 5-star Hyatt Zilara can only accept payment with cash.
    • What amenities does the 5-star Hyatt Zilara Cancun Hotel provide in the guest rooms?
      Most rooms of the 5-star Hyatt Zilara Cancun Hotel include an adjoining terrace and a balcony as well as free Wi-Fi and a stereo system.
    • Is internet free in the hotel?
      The hotel provides Wi-Fi throughout the property for free.
    • 🧸
      What facilities are offered at the 5-star Hyatt Zilara Cancun Hotel for guests with kids?
      The 5-star Hyatt Zilara Cancun Hotel offers a mini club and a gaming room for guests with children.
    • Which rental services are available in the 5-star Hyatt Zilara Cancun Hotel?
      At the 5-star Hyatt Zilara Cancun Hotel guests will be able to rent out cars.

    Location

    Map
    Nearby

    Airports

    Cancun
    22 km

    Landmarks

    Attractions nearby

    Restaurants nearby

    Gallery

    Reviews

    Here you can find verified reviews our users posted on this website

    Write a review

    Warren

    2023-09-18

    9/10

    This hotel exceeded all my expectations! It is a luxurious and exclusive venue with outstanding service. The Spa and wellness center was top-notch, offering a wide variety of treatments and beauty services. The outdoor swimming pool and Jacuzzi were a great place to relax and enjoy the sun. The location was also a plus, with direct access to a stunning beach. The restaurant was superb, with a delicious breakfast and dinner, as well as creative menus for special diet needs.

    Although everything was excellent, I did experience one minor issue, which was the limited entertainment provided. However, this was overshadowed by the exclusive amenities that this hotel provided and the outstanding service offered by the hospitable staff.

    John

    2023-09-17

    9/10

    The room, staff, meals and location are all very good.

    Nothing

    Christopher

    2023-09-15

    8/10

    We loved this hotel, which stands out at first with its magnificent architecture . Our stay went very well, the staff was always at the little care (special mention to Gabriel, Jesus and Abel) . The food is also excellent... The location of the hotel is ideal, from our rooms we had a panoramic view of the ocean . Finally concerning the activities, everybody is in charge of his own.... Little extra: the possibility to dine at the Hyatt Ziva, the other hotel of the group . I highly recommend the Hyatt zilara!

    The hotel airport shuttle is excessively expensive (about 100$) while the trip costs 18$ with Rideways.

    Andy

    2023-07-29

    8/10

    I recently stayed at Hyatt Zilara for a relaxing vacation. The location was great, being near the bus station. The rooms were spacious and immaculately clean, with a large bathroom featuring two showers. There were numerous activities offered throughout the day and night, keeping guests entertained. The restaurant food was amazing, and there was even a restaurant with a beautiful view. The staff was incredibly kind and helpful. The beach was clean, and there was always service available for drinks and snacks. The swimming pool was large and not overcrowded.

    Couldn't recommend this hotel more.

    Thomas

    2023-07-28

    10/10

    The hotel is very well equipped, with several buffet bars and restaurants always available for dining. Entertainment throughout the day ...

    Food sometimes without flavor, drinks based on premix ... you have to like the all inclusive ...

    James

    2023-07-26

    8/10

    Magnificent hotel and professional staff, especially Jesus at breakfast and Ricardo.

    Roen

    Edward

    2023-07-21

    10/10

    The room was spacious, nice, and had a wonderful ambiance. The staff was friendly and helpful. The food was great, and I loved the proximity to the mall and Coco Bongo. The beach was clean, with minimal seaweed. a 10/10 experience.

    No issues.

    Arnold

    2023-07-20

    9/10

    Beautiful hotel with direct access to the beautiful beach (+ swimming pool and outdoor restaurants) Close to the centre for Nightlife outings.

    The 'all inclusive' formula offers a standard level of quality.

    George

    2023-07-13

    10/10

    I had an amazing stay at this hotel. The location was perfect, with easy transportation to nearby areas. Additionally, the hotel facilities were very clean and well-maintained. The hotel also had a great breakfast selection and the staff was very friendly.

    Nothing not to love.

    Paul

    2023-06-29

    8/10

    The rooms were like a dream come true, with the most comfortable bed and pillows I've ever experienced. The sea views from the spacious terrace were absolutely breathtaking and the double jacuzzi was perfect for unwinding after a fun-filled day.

    I personally found the colonial-inspired decor a bit old-fashioned, but I can see how others might appreciate its charm.

    John

    2023-05-11

    8/10

    The staff was amazing - very friendly and helpful. One staff member, David John, went above and beyond to assist us throughout our stay.

    There were a few mix-ups with our orders at one of the restaurants, which was a bit frustrating.

    Craig

    2023-05-10

    9/10

    The resort has great entertainment and is located directly on the beach, making it the perfect spot for a relaxing stay. The airport pickup service is an added bonus. The rooms are pristine and well-appointed, with comfortable beds and modern bathrooms. The breakfast is delicious and the service is top-notch. Guests can enjoy the excellent facilities, including the gym and spa.

    Smoking is allowed and there is no designated "smoking only" area.

    Kathleen

    2023-05-01

    8/10

    My wife and I were a little nervous vacationing at an adults-only resort for the first time, but we couldn't have picked a better place than Hyatt Zilara. The abundance of delicious food options during our 6-night stay left us wanting to try more. The breathtaking resort treated us like royalty from the moment we arrived, with friendly and attentive staff like Albert, Roberto, Omar, and Miriam. The corner room with an Ocean Front Luxury King Suite offered a spectacular view, and the staff was always courteous and accommodating. We especially loved Pelicano's with its beachfront seating. Can't wait to return for a longer stay!

    Strongly recommend this hotel.

    Gabriel

    2023-04-26

    10/10

    The resort offers a wide range of activities and amenities, perfect for party people. The beach parties, service at the beach and in the pool, and various restaurant options are top-notch. Additionally, the location is great, and the coffee bar serves the best coffee and pastries. The rooms are immaculately clean and spacious, providing a luxurious experience. The staff are friendly and go above and beyond to make guests feel welcome.

    Felt extremely satisfied, no complaints whatsoever.

    Jennifer

    2023-04-14

    9/10

    I had an amazing time at Hyatt Zilara and was blown away by the level of service. The staff, especially Jesus, Ligia, Catalino Reyes, David John. They quickly fixed any issues with my room and the maintenance team was outstanding. The resort offers a relaxing and low-key atmosphere, perfect for a getaway. The food was delicious and the pool was always the right temperature. I highly recommend this hotel.

    Hannah

    2023-04-13

    9/10

    I loved the spacious room with a large balcony and hammock to enjoy the sound of the waves. The spa was exceptional, and the gym had great equipment. The staff was friendly and the all-inclusive food was delicious. I had a great time at this hotel!

    Ralph

    2023-04-12

    9/10

    We had a fantastic stay with a direct view of the beautiful Caribbean beach. The spacious rooms were clean and the beds comfortable. The staff was friendly and went above and beyond to make our meals great. The buffet and coffee shop offered a wide variety of delicious food. The Spice Restaurant on the Ground Level was a great dining option with tasty dishes. Additionally, the gym had a perfect view of the sunset, making it a great spot to relax and unwind.

    There were some maintenance issues with the pool area that could be improved.

    Ernest

    2023-04-02

    10/10

    Oceanfront suites with stunning sunset views and outstanding food in all dining options. Friendly and attentive staff goes above and beyond to personalize guests' experiences with Wakanda-style greetings and great service. Impeccable maintenance and spacious, clean rooms make for a comfortable stay. Definitely recommend for couples looking for a high-level, worry-free vacation.

    Robert

    2023-03-30

    7/10

    The hotel had a great location, with easy access to the beach and stunning views of the ocean from the rooms. The staff were friendly and helpful, always ensuring that our needs were met. The buffet restaurant had a wide variety of delicious food options for all meals, and the chefs were able to accommodate special dietary needs.

    The rooms were not as clean as we expected, with some noticeable dirt and dust in certain areas. The Wi-Fi connection was also quite weak and unreliable, making it difficult to stay connected.

    Alan

    2023-03-27

    8/10

    The beach at Hyatt Zilara is awesome with breathtaking views and plenty of water activities. The gym is clean and offers a beautiful view from the 3rd floor. The spa and massage services are top-notch, offering an amazing experience. The staff goes above and beyond to make guests feel comfortable, making the hospitality outstanding. The wide range of restaurants and the great food adds to the overall fabulous experience.

    Felt very at home, no complaints.

    Arthur

    2023-02-16

    9/10

    Personalized staff, delicious food, impressive entertainment, amazing ocean view, comfortable beds, great pool.

    No complaints.

    David

    2023-01-27

    10/10

    The property's beauty and the exceptional staff made my stay memorable. The staff were courteous, respectful, and immensely helpful, providing excellent service throughout. The bartenders, especially Manuel, made delicious cocktails, and the ocean view was breathtaking. Rooms, facilities, and pool were clean and well-maintained.

    Adrian

    2023-01-16

    8/10

    The hotel's decoration and general areas were absolutely stunning. The tall, beautifully decorated tree in the lobby really set a warm and inviting atmosphere. The accessibility for senior people was excellent, with easy navigation and no obstacles. The staff was very attentive and helpful, making sure that every senior guest felt comfortable and at ease.

    It would have been nice if the children working there were more mindful of the needs of senior guests, perhaps being a bit more proactive in offering assistance.

    Alice

    2022-12-04

    9/10

    The beachfront infinity pool with a swim-up bar and pool lounge was absolutely amazing. I felt like I was in a movie, sipping cocktails in the pool while enjoying the breathtaking views of the Caribbean Sea. It was the perfect spot to unwind and soak up the sun.

    No hot tubs were actually hot anywhere.

    Sid

    2022-11-14

    9/10

    The scuba diving experience was thrilling, and the 24-hour Sky Gym overlooking the ocean was a unique and invigorating way to stay active. The room's entertainment system with a large satellite TV and the balcony with hammocks and direct ocean views provided the perfect setting for relaxation.

    My wife says that she would have liked more family-friendly activities for kids.

    Edward

    2022-10-10

    9/10

    The staff helped me find cool places to go. This place suits me perfectly and has everything I need. Free Wi-Fi, 24-hour service, pool, beach access, fitness studio, spa. I keep coming back for a romantic escape.

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